Spa Etiquette

OPENING HOURS

Opening hours - Spa InterContinental opens from 8am till 7.30pm. 7 days a week. Any appointments after 7.30pm require 24 hours notice for booking.

RESERVATIONS

Spa reservations maybe made through Concierge or Spa (direct) on Ext 3310 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. . Bookings made on the day of service andwalk-in appointments are always welcome based upon availability. All reservations must be secured with Room number (Resident only) and major credit card details (Non-Residents).

ARRIVAL TIME

To fully enjoy your spa experience in Fiji, please arrive at least 30 minutes prior to your scheduled appointment. This allows time to check-in, change into your spa attire and fill out your personal profile. Spa InterContinental Relaxation Lounge is the perfect place to unwind before and after any treatment. Enjoy a soothing selection of our finest herbal teas and relax - make sure you take some time out to unwind.

ARRIVE LATE

Please plan your spa experience carefully as all treatments are completed at the scheduled time. Full treatment fee will still apply.

FACILITIES WAI ZONE

As a guest of Spa InterContinental you have use of our ice room, steam room, Hydrotherapy pool and Relaxation Lounge.

SPA ATTIRE

Choose comfortable clothing. Spa attire and a locker for your personal belongings will be provided to you. Swimwear is required for spa facilities *Disposable underwear is available for body treatments.

NAIL CARE

Please wear open toe shoes to ensure longevity of toenail polish. Take care of your polish by allowing sufficient drying time after your appointment.

VALUABLES

To safeguard from loss, it is recommended all valuables be left in your room. Safe locks are available at the spa.

SPA CUISINE

Our spa cuisine is made fresh daily by the Chef, a spa cuisine menu will be available in the spa during our spa operating hours.

YOUR TREATMENT NEEDS

For your safety and comfort please mention if you are under the care of a health professional, have any health conditions or are pregnant. This will enable Spa InterContinental staff to assist you in choosing the appropriate treatment. All treatments can be tailored and are suitable for both men and women. The minimum age requirements for spa guests are 16 years and over.

HOW DO I BOOK THE CELEBRATION SUITE

When making your reservation, please request the Celebration Suite so that we can reserve additional time for you. Please enquire at the spa reception for more details.

YOUR SPA COMFORT

Your therapist will maintain your privacy at all times. To fully enjoy your spa experience, do not hesitate to tell your therapist if you are uncomfortable for any reason. Please respect the quiet and privacy of other guests by turning off your mobile phones.

GROUP BOOKINGS

Special celebrations are perfect opportunities to enjoy time together at Fiji's Spa InterContinental - a range of personalised spa treatments packages can be developed to meet your specific needs. Group bookings can be scheduled for any time of the week. Sparties (spa parties) are available on request.

CANCELLATION POLICY

We value your business and appreciate your cooperation with our cancellation policy. Because your services are guaranteed reservations for you; full payment is required for the following conditions:

  • Less than 6 hour’s notification to cancel or reschedule an appointment.
  • No show or missed appointments.
  • Arriving late for a service may shorten the length of your treatment, with full charges applied.

PAYMENT METHODS

Spa InterContinental accepts all major credit cards. Hotel residents may charge their treatments to their room.

All prices are inclusive of VAT, STT taxes and are in FJ$.

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